FAQ

WHERE IS MY ORDER?
We're trying to get it to you ASAP! Please don't hesitate to call/chat/email/text/dm us about any questions about your order!


TRACK YOUR ORDER:
1. Follow the tracking link in the confirmation email.
2. Enter your Tracking Number

 


CAN I CHANGE OR CANCEL AN ORDER I JUST PLACED?
We're so sorry, we're not able to change or cancel orders after they are shipped. If not shipped yet and you still want to cancel? Contact our customer service team and they will be able to help you.

 


SOME ITEMS ARE OUT OF STOCK, ARE YOU GETTING THIS BACK IN STOCK?
We may be! The best way to find out is to contact our customer service team and they will be able to give you an approximate date.

 


CAN I RETURN SOMETHING I BOUGHT?
Hey Yeah! Of course! We always do store credit for our returns, and we have a few rules. You can visit our Return Policy page to find out more.

 


HOW DO I USE MY STORE CREDIT?
If you’ve been issued an e-gift card for the credit! You can just go and regularly place the order and enter the gift card code and pay with it. So simple!

 


I GOT MY ORDER AND SOMETHING'S WRONG, WHAT DO I DO?
Oh no, don’t worry! If you've received your order and something's wrong with it we need to be notified within 5 days of receipt. If the item is defective, damaged or incorrect we'll need a photo when you contact us to help! Mobocracy is not responsible for any lost or stolen packages.

 


HOW MUCH IS SHIPPING AND HOW LONG DOES IT GENERALLY TAKE?
It depends, transit times vary by country and shipping service. Please go here to check out our shipping details.

Orders are processed Monday - Friday, excluding some federal holidays.
We are not responsible for lost or stolen packages or packages delayed by the carrier. So, keep a watchful eye on your mailman. (And contact us if you have a problem)
All international orders are subject to customs fees determined by their countries regulations.

 


WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
We accept a variety of payment methods, for more info checkout our payments and ordering page. We accept Visa, Mastercard, Discover, and American Express.

 


GOT MY PACKAGE BUT THERE'S A FEE. WHAT'S THE DEAL?
Customs fees are set by your country, we ain't got nothing to do with them. We can't control them at all and do not benefit from them in any way. Buyers are responsible for any customs fees or advancement fees accrued on a package.